Privacy Policy

Last updated: December 2024

ConvergeAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our research synthesis platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address and password when you create an account
• Query Data: Research questions you submit through our platform
• Usage Data: Information about how you interact with our service, including timestamps and feature usage
• Payment Information: Billing details processed through our payment provider (we do not store full payment card numbers)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our research synthesis service
• Process your queries through our AI pipeline
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent or unauthorized activity

Third-Party AI Services

To provide our multi-model research synthesis, we transmit your queries to the following third-party AI providers:

• OpenAI: For GPT-based analysis and question decomposition
• Anthropic: For Claude-based synthesis and reasoning
• Google: For Gemini-based parallel analysis
• Perplexity: For web-based research and citation gathering

Each of these providers has their own privacy policies governing how they handle data. We recommend reviewing their respective privacy policies. Your queries are processed by these services to generate research outputs and are subject to their data handling practices.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze how our service is used

You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features of our service.

Data Retention

We retain your query history and account information for as long as your account is active or as needed to provide you services. You can request deletion of your data by contacting us at joe@ezaisolutions.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of certain data processing

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

joe@ezaisolutions.com